Successfully navigating major transformations in the banking sector
The banking sector is facing profound changes: evolving operational and customer relationship models, new regulations, increased competition, rising customer expectations, digital adoption, the rise of Artificial Intelligence and the emergence of new risks (such as fraud and climate-related risks).
In this demanding environment, banks must combine operational excellence, innovation, customer relations, customer satisfaction and data management. Colombus Consulting supports senior executives in informing their strategic decisions, steering ambitious transformation programmes and managing complex projects through to deployment and change management.
Our promise : to transform your business and operational models to respond to the far-reaching changes in the European banking system
Our approach is bespoke and combines a deep understanding of banking issues with a precise adaptation to your specific context, enabling us to address the challenges posed by the transformations underway.
Our services cover the entire value chain of the sector, with specific expertise in:
- Retail banking activities: operational performance of the network, digitalisation of front-to-back processes, personalisation of services, distribution model, relationship model, operational model, shared service centre, post-merger integration
- Private banking and wealth management: investment advice, discretionary management, digitalisation, AI-powered private banker
- Corporate and Investment Banking activities: front-to-back efficiency, digitalisation, market risks, securitisation, ESG reporting, …
- Compliance, risk and finance departments: KYC, MiFID, SFDR, CRR3, ongoing monitoring, operational risks, credit risks
- Payments: PSD3, instant payments, cash management, open banking
Colombus Consulting offers you the benefit of its expertise to tackle the challenges of complex transformations, drawing on its track record of successful projects on ambitious programmes, renowned for their achievements. We work with leading French banks as well as fintechs and financial market organisations, both in France and internationally (Europe, Asia, America).
Colombus Consulting has established itself as a leading player: our expertise in banking and finance is rated as excellent by specialist rankings of management and organisational consultancies. We contribute to the success of our clients’ key transformations and activities: strategic roadmaps, preliminary studies and benchmarking, foresight and business cases, product marketing and improvements to the customer experience and relationships, organisational transformation, business processes and tools, business analysis, data analytics/AI, skills development…
Our internal Financial and Banking Expertise Group enables our clients to stay one step ahead of sector trends and better anticipate market opportunities. It brings together nearly 80 consultants who drive our sector expertise through market intelligence, research and thematic working groups in partnership with industry bodies such as Finance Innovation and the Institute for Sustainable Finance.
Finally, our team actively contributes to the public debate through media appearances and at sector events such as Bank Tech Day.
Browse our publications to gain some perspective and fuel your strategic thinking
Thanks to our research unit and our teams working on the ground, Colombus Consulting regularly publishes studies and insights based on market analysis, client challenges and real-world feedback. Our analyses are designed to provide you with insights, food for thought and solutions to help you tackle your challenges.
Get in touch with our team of partners to discuss your challenges and projects!
AI Banking Assistant for Private Banking Client Relations
Following a strategic study on wealth management looking ahead to 2030 and incorporating generative AI, the bank prioritised several use cases and entrusted Colombus Consulting with the scoping, compliance analysis and management of projects, testing and deployment of several use cases, including an assistant for preparing appointments and handling post-appointment tasks. Results: 15 to 30 minutes saved per appointment and a significant increase in customer satisfaction.
Overhaul of the operational and customer relationship models for a major bank
As part of an ambitious transformation programme, Colombus Consulting defined the target model, identified the organisational impacts and supported the change process, whilst managing the evolution of customer segmentation and regional roll-out using a data visualisation tool. The transformation involved several hundred branches, within tight deadlines, whilst maintaining customer satisfaction and team engagement.